What is the quarantine process?

The fish arrive at the shop and are placed in clean tanks for assessment. After letting them adjust, we add copper to the water. This acts as a treatment for Marine Ich and velvet, the two most common, contagious and often deadly pathogens found on fish. The fish are held in therapeutic copper levels for a minimum of 14 days, while also being treated for protozoan and bacterial disease with Metronidazole. During their 14 day quarantine, they are carefully monitored and fed high quality, probiotic rich foods. All of our fish must leave well adapted to aquarium life, and eating frozen foods.

What is your dead on arrival policy?

If a fish is DOA, store credit will be issued for the exact amount of the deceased livestock. I must be provided photo evidence of the fish, in the unopened bag, within an hour of the delivery.

I want a fish that you don’t have, can you get it for me?

Yes! Contact us and we will do our best to source, and quarantine any fish you can think of.

Is local pickup an option?

Yes! If you are located in Southern California and would like to pick up your fish in person, please reach out!